Refund policy

 

Return & Replacement Policy

At Princy Queens, we want you to be completely satisfied with your purchase. If there are any issues with your order, we’re here to help.

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Eligible Cases for Return or Replacement

We only accept returns or offer replacements in the following cases:

1. Damaged Items

If your item arrives damaged, please contact us within 24 hours of delivery with clear photos of the damage.

2. Wrong Item Sent

If you received a product that is different from what you ordered, notify us within 2 days of delivery. Share an image of the item received, along with your order details.

3. Wrong Colour Sent

If the item you received is in the wrong colour, and it does not match what you selected at checkout, contact us within 2 days. We’ll verify and offer a suitable solution.

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Return Process

To request a return or replacement, email us at:

📧 princ81194@gmail.com

Include:

Your order number

A clear photo of the issue

A short description of the problem

Returns must be sent to:

Princy Queens

139/B Muthaiyaamal Street

Kovilpatti – 628501

Pincode: 628501

⚠️ Please do not send any items back without getting confirmation from us first. Unauthorised returns will not be accepted.

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Refunds or Replacements

Once your return request is reviewed and approved:

You’ll receive a replacement item or A refund will be issued to your original payment method within 10 business days.If more than 15 business days have passed after approval and you haven’t received your refund, contact us at princ81194@gmail.com.